Delivery

We offer FREE UK delivery on all orders over £30 via our Standard Shipping option*. Delivery is £8.99 for orders under £30. Delivery to all remote locations and Northern Ireland is £19.99 (postcodes BT, HS, GY, JE, IM, KA27, KA28, KW15, KW16, KW17, PA20, PA6, PA7, ZE). Our free delivery option takes 2-3 days.

We do also offer an expedited delivery to England and Scottish mainland option via 24hr courier if you need your order quickly – just select this at the checkout. We endeavour to dispatch same day on all orders placed before 8am. Deliveries and collections are made on weekdays only (so if you order over the weekend your order will not be collected from us until Monday and delivered on Tuesday at the earliest). We can ask the courier to leave in a safe place or with a neighbour if preferred, just add a note to your order and we will let the courier know.

Do you post abroad?

Yes, we do send plants to Europe. Deliveries outside of the UK take 7-10 working days and are made by trackable courier. Deliveries outside the UK may attract customs charges which are the responsibility of the buyer. If deliveries are returned due to customs charges not being paid the couriers may levy return charges which would be deducted from any refund.

How long does delivery take?

This depends on the service you choose. Orders sent via our standard delivery arrive within 2-3 working days. If you choose the expedited option then your order will arrive sooner. All deliveries are fully tracked via courier.

Is it safe to place an order with you?

Our site is totally safe – look for the padlock icon as you go through the checkout process. Your card details are handled by the card processor – Stripe – safely and securely. We just get a list of transactions and details of what you ordered.

How can I pay?

We use Stripe to process all our credit and debit card transactions. We also accept PayPal and bank transfers.

Returns

We will happily refund or exchange products which are not quite what you wanted. If you are entitled to a refund, we will refund you within 30 days from the point of being made aware in writing of cancellation or confirmed fault being disclosed for the product. We refund in full (taking into account any promotional discounts, see below) and make no deductions for outbound postage (other than optional extra expedited postage which is non-refundable) and charge no re-stocking fees.

We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.

  • You have the right to cancel your order up to 30 days (UK ONLY) after the day you received the item(s) by sending an e-mail. This does not cover business customers as this right is not extended to you.  If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy below. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy below. We request all products that are cancelled are returned.
  • Return costs are the responsibility of the customer. You will be refunded the original standard delivery cost and item cost excluding any discount applied at the point of purchase. Refunds exclude any expedited payment charges. We recommend returning via an online courier service such as Parcel2go.com which will work out cheaper than sending via the post office.
  • You are legally obliged to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and in or with undamaged packaging we will offer you a refund in accordance with our refund policy in section 5 above. If you do not return the item as instructed within 28 days of cancellation, we may make a charge in respect of the cost of recovering (or attempting to recover) the item. If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point a new purchase contract will be made and you will be charged for your order at the price then set out on the original order. This does not affect your statutory rights.
  • We often offer discounts for multiple purchases. Where any part of an order is returned that has received an order discount on this basis the discount will be deducted from the refund issued.

We take great care under the sales of goods act 1979 to ensure our products are of

* Satisfactory quality
* As described
* Fit for Purpose

If the customer believes a product does not conform to these criteria and this is confirmed by us, the customer has the right to request money back within a reasonable time. Please contact customer services who will investigate the compliant immediately.