We have tried to make the following as straightforward as possible since no one wants to wade through pages of terms and conditions! If you have any queries about anything on this page or feel we haven’t covered something you want to know just get in touch with us and we will be happy to help.
1. DESCRIPTION & AVAILABILITY
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur as manufacturers regularly vary colours and adjust specifications without prior warning. Normally all items shown on our website are in stock ready to be sent immediately. If an item is out of stock it will be labelled out of stock on our website.
2. PAYMENT AND ACCEPTANCE
If you buy an item from our website either online or over the phone you will be charged for the item at the time you place your order. After this time, you cannot amend your order (but please see our cancellation policy). Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy below. Where items are dispatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.
3. DELIVERY
All our items are in stock and delivery will be made within the timescales listed above. The majority of deliveries are tracked via courier. Sometimes a signature is required at delivery. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for an item and you are not present at the time of delivery. For some items that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the item to be left if no one is present at the time of delivery, such as with a neighbour. We also use third party delivery companies which may, at their discretion, leave an item in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where it has left the item.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered, risk of damage to or loss of the item passes to you.
4. FAULTY & DAMAGED ITEMS
Damaged in transit
In the event your item arrives damaged please contact customer services immediately.
1. E-mail us with a written account of the damage
2. Attach photos of the damage.
We will rectify any damaged items as soon as possible. We are not liable to provide a replacement in the interim or any claim resulting in temporary loss of use or associated consequential losses. A claim will be submitted to the courier company. They may choose to send out a questionnaire or representative to your home.
Faulty products
You will normally be asked to;
1. Send an email detailing the fault
2. Attach any photos that support this.
Any faults that are judge to be as a result of misuse, willful damage or negligence will not be covered and any associated costs related to the claim may be charged to the customer. Any item returned as faulty and found not to be faulty will not be refunded and will be returned to the customer. If replacement items are provided in place of faulty goods that have been returned by the consumer cancellation rights will run for seven working days from the day after the day the consumer receives the replacement goods, provided you have previously complied with the refund policy.
5. GENERAL
If you are in breach of these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions. We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control.
If you have any queries, please contact us via one of the options on our contact page.